FAQ

 

HOW CAN I USE BONGO+?

All you need to do is text message your question to 68666. Anything can be asked and within a few minutes you’ll receive an answer back on your mobile phone. Answers will be concise because BONGO+ is limited to 1 text message per answer, which equals 160 characters.

CAN ANYONE USE BONGO+?

You must be 16 years or older and have the account holder’s permission to use Bongo+. Bongo+ is available to all mobile phone users on all networks in the UK. So you can use it on any mobile phone, anywhere in the UK. You can also use BONGO+ when you are overseas as long as your mobile phone has international roaming.

WHAT QUESTIONS CAN I ASK?

You can ask BONGO+ anything you could think of. Have a look at our home page for a more comprehensive list of things that we can answer. Also, take a look at our policy to know where we draw the line with questions and answers

HOW DO I GIVE FEEDBACK?

You can email us at [email protected]. Please feel free to leave us comments, suggestions or just general feedback about what you think of BONGO+.

CAN I ASK A QUESTION IN MORE THAN ONE TEXT MESSAGE?

No. A single text message is 160 characters. However, most phones allow you to write longer messages. If a text message is over 160 characters it will be divided into 2 questions and therefore you will be charged twice at £2.50 per text.

CAN I REPLY TO ANSWERS?

We don’t recommend it because it will appear as another question in our system and you will be billed £2.50/msg sent.

I’VE ASKED A QUESTION BUT HAVEN’T RECEIVED AN ANSWER?

If for any reason BONGO+ has received your question but you haven’t received a reply within an hour it’s possible that your text message has been delayed or lost in the mobile phone network. Try sending it again, or email us at [email protected] and give details of the question asked, including your mobile phone number, time and date and network operator.

HOW DOES BONGO+ WORK?

BONGO+ works thanks to a number of intelligent human researchers and a very sophisticated software application with a huge database.

WILL BONGO+ SERVICE CHANGE?

Bongo+ reserves the right to review and make changes to its policies, service and charges without notice. Please ensure that you read the Terms and Conditions and FAQ page which will display the latest information.